Terms & Conditions

Version: 1.0  |  Last Updated: 29 October 2026

1. Introduction & Acceptance

Welcome to Mero8, accessible at mero88.casino (hereinafter referred to as "the Platform", "we", "us", or "our"). These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", or "you") and the operator of the Platform. By accessing, registering on, or otherwise using any part of mero88.casino, you confirm that you have read, understood, and unreservedly agreed to be bound by these Terms in their entirety.

These Terms govern all aspects of your relationship with Mero8, including but not limited to account registration, deposits and withdrawals, participation in games and promotions, and use of any software or content offered through the Platform. If you do not agree with any provision of these Terms, you must immediately cease using the Platform.

These Terms are to be read alongside our Privacy Policy and our Responsible Gaming Policy, both of which form an integral part of the overall agreement between you and Mero8. In the event of any conflict between these documents, these Terms shall prevail unless expressly stated otherwise.

We reserve the right to amend, update, or replace these Terms at any time. Where changes are material, we will endeavour to notify registered users via email or an on-site notice. Continued use of the Platform following the publication of revised Terms constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

If you have any questions about these Terms, please contact our support team at support@mero88.casino before proceeding.

2. Definitions

For the purposes of these Terms, the following definitions apply unless the context clearly requires otherwise:

• "Account" – the personal user account created by a Player upon successful registration on the Platform.
• "Balance" – the total of real-money funds and/or bonus funds held within a Player's Account at any given time.
• "Bonus Funds" – any credits, free spins, or other promotional value awarded to a Player subject to wagering requirements and specific promotional terms.
• "Real-Money Funds" – funds deposited directly by the Player using an accepted payment method, excluding Bonus Funds.
• "Games" – all casino games, live dealer titles, virtual sports, and any other wagering products made available through the Platform.
• "KYC" – Know Your Customer; the identity and age verification process required before withdrawals may be processed or at any other point deemed necessary by Mero8.
• "Platform" – the website mero88.casino and all associated mobile applications, software, and services.
• "Promotion" – any bonus, free spin offer, tournament, loyalty reward, or other marketing campaign made available to Players.
• "Wagering Requirement" – the number of times a Player must wager a bonus amount (or bonus plus deposit, as specified per promotion) before any associated winnings become withdrawable.
• "We/Us/Our" – the operator of mero88.casino.
• "You/Your/Player/User" – any individual who accesses or uses the Platform.
• "NPR" – Nepalese Rupee, the primary supported currency on the Platform for eligible transactions.
• "Prohibited Territory" – any country or jurisdiction in which accessing or using the Platform is prohibited by applicable law.
• "Force Majeure" – any event beyond our reasonable control, including but not limited to natural disasters, war, internet outages, or regulatory action.

3. Eligibility & Registration

3.1 Age Requirement

You must be at least 18 years of age to register an Account and use the Platform. By completing the registration process, you represent and warrant that you meet this minimum age requirement. Mero8 takes underage gambling extremely seriously. We reserve the right to request age-verification documents at any stage of your relationship with us, and failure to provide satisfactory proof of age will result in suspension or permanent closure of your Account. Any winnings accumulated prior to a confirmed age-verification failure may be voided and forfeited.

3.2 Jurisdiction & Legal Responsibility

It is your sole and exclusive responsibility to ensure that accessing and using the Platform is lawful in your country, state, or territory of residence. The Platform is operated internationally and is not directed at any jurisdiction where online gaming activities are prohibited. Players accessing the Platform from jurisdictions where gambling is illegal do so at their own risk and are solely responsible for any consequences. Mero8 expressly disclaims all liability arising from any Player's use of the Platform in a Prohibited Territory.

3.3 Registration Process

To open an Account, you must complete the registration form, providing accurate, truthful, and complete personal information including your full legal name, date of birth, valid email address, and any other information requested. You agree to keep this information current and to notify us promptly of any changes by contacting support@mero88.casino. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and entitles Mero8 to close your Account without notice and withhold any associated funds.

3.4 One Account Per Person

Each individual may hold only one registered Account on the Platform. The operation of multiple accounts, whether under the same or different identities, is strictly prohibited. If we detect duplicate accounts, we reserve the right to close all associated accounts, void any pending bets, and permanently retain any balances found in the duplicate accounts. This policy exists to prevent fraud, money laundering, and abuse of promotional offers. Multiple accounts within the same household must be disclosed and pre-approved by our compliance team.

3.5 Know Your Customer (KYC)

Mero8 operates a robust KYC programme to verify the identity, age, and payment details of all Players. At a minimum, we may request the following documents:

• A government-issued photo ID (passport, national identity card, or driver's licence);
• Proof of address dated within the last three months (utility bill or bank statement);
• Copies of payment methods used (front of card, e-wallet screenshots where applicable);
• Source-of-funds documentation for higher-value deposits or withdrawals.

All documents must be clearly legible, unaltered, and submitted in the format specified. KYC verification is a prerequisite for processing any withdrawal request. We may impose temporary account restrictions while verification is pending. Documents are processed in accordance with our Privacy Policy.

3.6 Prohibited Players

The following persons are not eligible to register an Account or receive any promotional benefits:

• Individuals under 18 years of age;
• Employees, directors, agents, or contractors of Mero8 or its affiliates;
• Immediate family members (spouse, child, sibling, or parent) of the above;
• Individuals who have self-excluded from the Platform or any affiliated platform;
• Individuals accessing the Platform from a Prohibited Territory.

4. Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username and password. You must not share your credentials with any third party. We strongly recommend enabling any two-factor authentication features available on the Platform. Mero8 will not be liable for any loss or damage resulting from unauthorised access to your Account where such access occurred due to your failure to safeguard your credentials. You must notify us immediately at support@mero88.casino if you suspect any unauthorised access or security breach.

4.2 Account Activity & Dormancy

An Account is considered dormant if there has been no login or financial activity for a continuous period of 12 months. We reserve the right to charge a monthly dormancy administration fee of up to NPR 500 (or the equivalent remaining balance if lower) against dormant accounts, following 30 days' prior written notice to the registered email address. We will make reasonable efforts to contact you prior to the deduction of any fees. Dormant accounts can be reactivated at any time by contacting our support team.

4.3 Account Closure

You may request closure of your Account at any time by contacting support@mero88.casino. Prior to processing a closure, we will confirm your identity and ensure all pending wagering or verification requirements have been resolved. Any remaining Real-Money Funds at the time of closure will be returned to you via your last-used verified payment method, subject to the completion of KYC. Bonus Funds are forfeited upon voluntary account closure. We may also close your Account at our sole discretion, without notice, if you breach these Terms.

4.4 Account Currency

Accounts are denominated in Nepalese Rupees (NPR) by default for Players accessing the Platform from Nepal. Where a payment method settles in a different currency, conversion will be applied at the prevailing exchange rate at the time of transaction. You accept that exchange-rate fluctuations are beyond our control, and Mero8 shall not be liable for any resulting currency loss.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

Mero8 supports the following payment methods for Players in Nepal. Availability of individual methods may vary depending on your location, device, and Account status:

Mero8 reserves the right to add or remove supported payment methods at any time. The current list is always displayed on the cashier page of the Platform.

5.2 Deposits

All deposits must be made from a payment account or instrument registered in your own name. Third-party deposits are strictly prohibited. The minimum deposit is NPR 300; the maximum deposit per transaction and per day is displayed in the cashier and may vary by payment method. Deposits are generally credited to your Account within minutes for e-wallets and cryptocurrency, and within 1–5 business days for bank transfers. Mero8 does not charge a fee for deposits, although your payment provider may apply their own charges. You are responsible for any fees levied by third-party payment processors.

5.3 Withdrawals

To request a withdrawal, your Account must pass KYC verification (see Section 3.5). The minimum withdrawal amount is NPR 1,000. Withdrawals are processed to the same payment method used for the most recent deposit wherever technically possible, in compliance with anti-money laundering obligations. Processing times are as follows:

• E-wallets (eSewa, Khalti, IME Pay, Skrill, Neteller): 0–24 hours after approval;
• Cryptocurrency: 0–12 hours after approval;
• Debit/Credit Cards: 2–5 business days;
• Bank Transfer: 3–7 business days.

Withdrawal requests are reviewed by our finance team and may be subject to additional security checks. We reserve the right to request further documentation prior to releasing funds. Maximum withdrawal limits per day, week, and month are specified in the cashier section and may be adjusted for VIP Players.

5.4 Anti-Money Laundering

Mero8 maintains a zero-tolerance policy toward money laundering and the financing of illegal activities. All transactions are monitored. We may freeze funds, request source-of-funds documentation, or report suspicious activity to relevant authorities if we have reasonable grounds to suspect a breach of anti-money laundering obligations. Using the Platform for any purpose other than legitimate gaming entertainment is strictly prohibited.

5.5 Chargebacks

Initiating a chargeback or payment reversal without first attempting to resolve the matter through our official support channels is a breach of these Terms. If a chargeback is raised, we reserve the right to suspend your Account, cancel any associated winnings, and pursue recovery of misappropriated funds through legal channels. Any outstanding balance owed to us as a result of a fraudulent chargeback may be referred to a debt-collection agency.

6. Bonuses & Promotions

6.1 General Bonus Terms

Mero8 offers a range of Promotions to both new and existing Players. All Promotions are subject to these general bonus terms and to any additional specific terms published alongside each individual offer. In the event of conflict, the specific promotional terms take precedence. By claiming any Promotion, you agree to be bound by all applicable terms. We reserve the right to modify, suspend, or withdraw any Promotion at any time without prior notice.

6.2 Eligibility for Bonuses

To be eligible for a Promotion, you must have a fully verified Account in good standing. Players who have self-excluded, have pending bonus abuse investigations, or whose accounts are under review are not eligible. Unless a Promotion explicitly states otherwise, each offer is limited to one per Player, per household, per IP address, and per payment method. Mero8 reserves the right to refuse a bonus claim or revoke a bonus if we have reasonable grounds to believe eligibility criteria have not been met.

6.3 Wagering Requirements

Bonus Funds and any winnings generated from Bonus Funds are subject to a wagering requirement ("playthrough"), which must be fulfilled before any funds may be withdrawn. The applicable wagering multiplier for each promotion is stated in the specific terms. As a general guide, wagering requirements typically range between 30x and 50x the bonus amount, unless stated otherwise. Wagering requirements must be met within the time limit specified for each Promotion; failure to do so will result in the Bonus Funds and associated winnings being forfeited.

6.4 Game Contribution Rates

Not all games contribute equally toward fulfilling a wagering requirement. The following standard contribution rates apply unless a specific Promotion states otherwise:

• Slots and Instant Win Games: 100% contribution;
• Live Casino (Blackjack, Baccarat, Roulette): 10% contribution;
• Table Games (RNG Blackjack, RNG Roulette, Video Poker): 10% contribution;
• Sports/Virtual Sports: as specified per Promotion;
• Progressive Jackpot Slots: 0% contribution unless specified;
• Excluded Games: certain titles may be entirely excluded from contributing to wagering; these are listed in the platform's Promotions section.

6.5 Bonus Funds Handling

When a Player holds both Real-Money Funds and Bonus Funds in their Account, Real-Money Funds are wagered first by default. Bonus Funds are used only after Real-Money Funds are exhausted, unless specified otherwise. Maximum bet limits apply when playing with active Bonus Funds; placing a single bet exceeding the stated maximum (typically NPR 500 per spin or hand, unless a higher limit is explicitly permitted) may result in the bonus and any associated winnings being voided. Bonus winnings are capped at the amount stated in each Promotion's terms.

6.6 Bonus Abuse

Mero8 actively monitors wagering patterns for signs of bonus abuse, including but not limited to: hedging bets across multiple outcomes to reduce risk while meeting wagering requirements; using automated software to exploit bonuses; and coordinating multi-account play to claim the same bonus multiple times. If we determine that bonus abuse has occurred, we reserve the right to void the relevant bonus and winnings, restrict your Account, and permanently terminate your Account without compensation.

6.7 Promotion Validity & Expiry

Each Promotion has a defined validity period during which it must be claimed and its wagering requirements fulfilled. Expired bonuses and any associated wagering progress are automatically forfeited. Players are responsible for tracking their own bonus expiry dates via the Account dashboard. Mero8 is not obligated to provide advance notice of bonus expiry beyond what is stated in the promotional terms.

7. Games & Fair Play

7.1 Game Availability

Mero8 offers a wide portfolio of Games, including online slots, classic table games such as blackjack, baccarat, and roulette, live dealer titles, video poker, virtual sports, and specialty games. The availability of specific Games may vary by jurisdiction and may change without prior notice. Mero8 reserves the right to add, remove, or modify Games at its sole discretion. Certain Games may be restricted or excluded from bonus play, as detailed in the relevant Promotions.

7.2 Random Number Generator (RNG)

All RNG-based Games on the Platform are powered by certified Random Number Generator technology. The RNG ensures that every game outcome is entirely random, independent, and not influenced by any prior result. Our RNG systems are regularly tested and certified by independent third-party auditors to confirm compliance with international fairness standards. Return-to-Player (RTP) percentages for individual games are available within each game's information panel.

7.3 Technical Malfunctions

In the event of a technical malfunction, error, or interruption affecting the operation of any Game, the hand, spin, or round in progress at the time of the malfunction shall be considered void, and all wagers placed during that round will be returned to Players' accounts. Mero8 shall not be liable for any loss of potential winnings resulting from a technical fault or interruption. Should a malfunction erroneously display a win that exceeds what the game rules permit, or displays incorrect odds, such a win shall be deemed void. We will endeavour to resolve technical issues promptly and transparently.

7.4 Prohibited Conduct & Software

The use of any automated systems, bots, scripts, artificial intelligence tools, data-mining programs, or any other software designed to interact with the Platform in a non-human manner is strictly prohibited. Additionally, the following behaviours are forbidden:

• Exploiting software bugs, glitches, or errors for financial gain;
• Collusion with other Players in any Game;
• Using unauthorised third-party tools to gain an unfair advantage;
• Deliberately disrupting the gaming experience of other Players;
• Any form of chip-dumping or pre-arranged game outcomes.

Violations will result in immediate Account suspension and may result in forfeiture of all funds, referral to law enforcement, and civil legal action where applicable. Mero8 employs security technology and monitoring systems to detect prohibited behaviour in real time.

7.5 Game Rules & Disputes

Each Game on the Platform is governed by its own specific rules, which are accessible via the in-game information panel. Players are expected to be familiar with the rules of any Game they choose to play. In the case of a discrepancy between the displayed result and the outcome recorded in our server logs, the server log shall be conclusive and final. Game dispute resolution is addressed in Section 11 of these Terms.

8. Tournaments & Lotteries

8.1 Tournaments

Mero8 may from time to time operate competitive gaming tournaments in which Players accumulate points, spins, or scores over a defined period to compete for prizes. All tournaments are subject to specific terms published at the time of the event, including eligible games, scoring methodology, duration, and prize structure. Players must opt in to a tournament where required. Tournament prizes may consist of cash, bonus credits, free spins, or physical prizes and will be distributed to winners within the timeframe stated in the tournament rules. Mero8 reserves the right to cancel, postpone, or modify a tournament at any time, in which case affected Players will be notified and any buy-in fees refunded.

8.2 Lottery-Style Promotions

Where Mero8 offers lottery-style or raffle promotional events, ticket allocation, draw procedures, eligibility criteria, and prize distribution are detailed in the specific event terms. All draws are conducted using verifiably random processes. Results are final and binding unless a clear administrative error is identified and reported within 24 hours of the result being published. Prize winnings from lottery-style events are credited to the winner's Account in accordance with the applicable promotional terms and may be subject to wagering requirements.

9. Intellectual Property

All content accessible on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video, software code, and the overall design and layout of mero88.casino, is the exclusive property of Mero8 or is used under licence from the respective rights-holders. All such content is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming entertainment. This licence does not grant you any ownership of or rights in any Platform content. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Platform, except as follows: your computer may temporarily store copies of materials in RAM incidental to your accessing and viewing those materials.

Any unauthorised use of Platform content may constitute a violation of copyright, trademark, or other intellectual property laws and may expose you to civil or criminal liability. All rights not expressly granted herein are reserved by Mero8 and its licensors.

10. Limitation of Liability

10.1 Service Provided "As Is"

The Platform and all Games and services are provided on an "as is" and "as available" basis without any representation or warranty of any kind, whether express or implied. Mero8 does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses. You access and use the Platform entirely at your own risk.

10.2 Exclusions

To the fullest extent permitted by applicable law, Mero8, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, the Platform. This includes, without limitation, losses arising from: loss of profits or revenue; loss of data; loss of gaming opportunities; business interruption; errors or omissions in game outcomes; or any reliance placed by you on information displayed on the Platform.

10.3 Cap on Liability

Where liability cannot be fully excluded by law, our total aggregate liability to you in respect of any claim arising from your use of the Platform shall not exceed the total net deposits made by you in the 30-day period immediately preceding the event giving rise to the claim, or NPR 50,000, whichever is lower. Nothing in these Terms limits liability for death or personal injury caused by proven negligence, or for fraud or fraudulent misrepresentation.

10.4 Force Majeure

Mero8 shall not be held responsible for any failure or delay in performance of its obligations under these Terms where such failure or delay is caused by a Force Majeure event. In such circumstances, our obligations are suspended for the duration of the Force Majeure, and we will take reasonable steps to recommence normal service as quickly as reasonably practicable.

11. Dispute Resolution

11.1 Initial Contact

If you have a complaint or dispute relating to your Account, a Game outcome, a withdrawal, or any other aspect of the Platform, we encourage you to first contact our Customer Support team directly at support@mero88.casino. Please provide your Account username, the date and time of the event in question, a clear description of the issue, and any supporting evidence. We aim to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days.

11.2 Escalation Process

If your complaint is not resolved to your satisfaction at the initial support level, you may request escalation to our dedicated Compliance and Disputes Team. Submit your escalation in writing to compliance@mero88.casino, referencing your original complaint ticket number. The Compliance Team will conduct an independent internal review and provide a final written decision within 14 business days of receiving the escalation. During this review period, any disputed funds will remain held pending resolution.

11.3 Evidence and Server Logs

In all disputes relating to game outcomes or technical malfunctions, Mero8's server records and logs shall constitute the primary and binding source of evidence. These records are retained for a minimum of 12 months and are available for inspection during an active dispute process. Where a discrepancy exists between the data displayed to the Player and the server log, the server log shall be determinative.

11.4 Alternative Dispute Resolution

If you remain dissatisfied following the conclusion of our internal dispute resolution process, you may seek assistance from an independent third-party alternative dispute resolution (ADR) body, as specified in any applicable regulatory framework or as recommended by our compliance team at the time of the dispute. Participation in ADR proceedings does not waive any other legal rights you may have.

11.5 Governing Law

These Terms, and any dispute arising out of or in connection with them, shall be interpreted in accordance with internationally recognised principles of contract and gaming law. Any formal legal proceedings that cannot be resolved through the dispute resolution mechanisms described above shall be subject to the exclusive jurisdiction of the courts identified in our compliance documentation, as applicable at the time of the dispute.

12. Health & Safety

Mero8 is committed to maintaining a safe and enjoyable environment for all Players. Extended gaming sessions may contribute to eye strain, physical fatigue, and disrupted sleep patterns. We encourage Players to take regular breaks, maintain proper posture while using devices, and ensure their gaming environment is well-lit.

Certain individuals may be at risk of developing unhealthy patterns of gambling behaviour. If you feel that gaming is negatively affecting your physical health, mental wellbeing, finances, or personal relationships, we urge you to use the tools available under our Responsible Gaming Policy and to seek professional support. The following internationally recognised organisations provide free, confidential assistance:

• Gamblers Anonymous International – www.gamblersanonymous.org
• GamCare – www.gamcare.org.uk
• BeGambleAware – www.begambleaware.org
• Gambling Therapy – www.gamblingtherapy.org
• National Council on Problem Gambling (NCPG) – Helpline: 1-800-522-4700 | www.ncpgambling.org

13. Responsible Gaming

Mero8 is deeply committed to promoting safe, responsible, and sustainable gaming practices. We firmly believe that gaming should remain an enjoyable leisure activity. We do not encourage Players to view gaming as a source of income or to chase losses.

As part of our responsible gaming commitment, we provide Players with a suite of self-management tools, including:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts to control your spending;
• Loss Limits: Restrict the maximum amount you can lose over a defined period;
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions;
• Reality Checks: Receive periodic on-screen notifications showing your session duration and net gaming position;
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a defined cooling-off period (minimum 24 hours) or permanently. During any self-exclusion period, we will not contact you with marketing communications.
• Account Cool-Off: Temporarily deactivate your Account for a short break without permanent closure.

To activate any of these tools or to request self-exclusion, please contact our support team at support@mero88.casino or visit your Account settings. Self-exclusion requests are processed promptly, typically within one hour of confirmation.

For comprehensive guidance on recognising problematic gambling behaviour and accessing professional support, please read our dedicated Responsible Gaming Policy. If you are concerned about your gaming habits, we also recommend visiting BeGambleAware or Gambling Therapy for free, confidential advice.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and Mero8 with respect to the Platform and supersede all prior agreements, representations, or understandings, whether written or oral, relating to the same subject matter.

14.2 Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

14.3 Waiver

No failure or delay by Mero8 in exercising any right or remedy provided under these Terms or by applicable law shall constitute a waiver of that or any other right or remedy. No single or partial exercise of such a right or remedy shall prevent any further exercise of that or any other right or remedy.

14.4 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms to any third party without our prior written consent. Mero8 may assign its rights and obligations under these Terms to any affiliate, successor entity, or third party in connection with a merger, acquisition, or sale of all or substantially all of its business assets, without requiring your consent.

14.5 Taxes

You are solely responsible for determining and fulfilling any tax obligations that arise from your use of the Platform, including any reporting obligations and the payment of tax on winnings, in accordance with the laws of your country of residence. Mero8 does not provide tax advice and accepts no liability for any tax liability incurred by you as a result of your gaming activity.

14.6 Language

These Terms are drawn up in English. In the event that these Terms are translated into any other language for convenience, the English version shall prevail in all cases of conflict or ambiguity.

14.7 Contact Information

For general support queries, please contact: support@mero88.casino

For privacy and data protection queries, please contact: privacy@mero88.casino

For compliance and dispute escalation, please contact: compliance@mero88.casino

Frequently Asked Questions (FAQ)

Q1: What is the minimum age to play at Mero8?

The minimum age to register and play at Mero8 is 18 years. We require all Players to undergo age verification as part of our KYC process. Any Player found to be under 18 will have their Account closed immediately and all associated funds will be dealt with in accordance with applicable regulations.

Q2: Can I hold more than one account on the Platform?

No. Each individual is permitted to hold only one Account. Operating multiple accounts is a serious breach of our Terms and will result in all duplicate accounts being closed and any associated balances being forfeited. If you believe your account has been duplicated in error, contact support@mero88.casino immediately.

Q3: How long does a withdrawal take?

Withdrawal processing times depend on the payment method selected. E-wallets such as eSewa and Khalti are typically processed within 24 hours following KYC approval. Bank transfers may take up to 7 business days. Cryptocurrency withdrawals are generally the fastest, often completing within 12 hours. Please ensure your Account is fully verified before submitting a withdrawal request.

Q4: What happens if I lose my internet connection during a game?

If your connection drops mid-game, the outcome is determined by our server at the point the round was in progress. For RNG games, the random outcome is generated at the moment of the bet being placed. If the connection drops before the result is determined, the round will typically be voided and your stake returned. In the event of any dispute, our server logs serve as the final record.

Q5: What is a wagering requirement?

A wagering requirement (also known as a playthrough requirement) is the number of times you must wager a bonus amount before the bonus and any associated winnings can be withdrawn. For example, a bonus of NPR 1,000 with a 30x wagering requirement means you must place bets totalling NPR 30,000 before withdrawal is permitted. Specific wagering requirements for each promotion are always stated in the promotion's terms.

Q6: How do I self-exclude from the Platform?

To self-exclude, contact our support team at support@mero88.casino or navigate to the Responsible Gaming section of your Account settings. You can request a temporary exclusion (minimum 24 hours) or a permanent exclusion. Once a permanent self-exclusion is activated, it cannot be reversed. For more information, please visit our Responsible Gaming Policy.

Q7: How does Mero8 protect my personal data?

Your personal data is processed and stored in accordance with our Privacy Policy. We use industry-standard encryption and security protocols to protect your data from unauthorised access, disclosure, or loss. We never sell your personal data to third parties. For any data protection enquiries, please contact privacy@mero88.casino.

Q8: Can I use cryptocurrency to deposit and withdraw?

Yes. Mero8 accepts Bitcoin (BTC) and Ethereum (ETH), among other cryptocurrencies, as listed in Section 5.1 of these Terms. Cryptocurrency transactions benefit from enhanced speed and privacy. Please note that Mero8 accounts are denominated in NPR, and cryptocurrency amounts are converted at the prevailing rate at the time of the transaction. You accept all risks associated with cryptocurrency exchange rate fluctuations.